How do I get my wristband?
Before entering the festival, you must first collect your wristband from the exchange point at the main festival entrance.
Zapadna Obala (West Coast) Center wristband exchange opening hours:
Wednesday 11:00 - 23:00 (11 AM - 11 PM)
Thusday 11:00 - 23:00 (11 AM - 11 PM)
Friday 11:00 - 23:00 (11 AM - 11 PM)
Saturday 11:00 - 23:00 (11 AM - 11 PM)
Sunday 11:00 - 23:00 (11 AM - 11 PM)
Park Mladezi (Festival Location) wristband exchange opening hours:
Thursday 15:00 - 22:00 (3 PM - 10 PM)
Friday 15:00 - 03:00 (3 PM - 3 AM)
Saturday 15:00 - 03:00 (3 PM - 3 AM)
Sunday 15:00 - 03:00 (3 PM - 3 AM)
VIP and VVIP Customers - Please visit the dedicated VIP and VVIP wristband exchange points for expedited collection. These collection points can be found on the east and south sides of the festival and are separate from the General Admission Wristband exchange. Please follow the event signage upon arrival. These collection points will only be in operation during the festival.
Where and when can I get the refund for the money I left on my wristband?
Wristband money refund will be available at all Top Up stations marked as TOP-UP during the festival until 05:00 AM (end of the festival). After the festival ends you can get a refund at the TOP UP station next to the VIP ENTRANCE. Working hours for ...
What if I lost or damaged my wristband?
Entrance to the main festival venue and other parties during the Ultra Europe week is allowed only with a valid and undamaged ticket/wristband. No replacement tickets/wristbands will be issued under any circumstances if lost, damaged or unusable for ...
Will I be able to pay with my wristband at the Ultra Beach party?
Wristband payments are accepted only at the main Ultra Europe event at PARK MLADEŽI. At all other parties, you will be paying with cash or credit card.
How can I top up my wristband with money? Do you accept debit cards?
There will be several wristband top up stations inside of the festival venue. You can top up your wristband with cash (EUR) or a credit card. Top up fee is 2.5 EUR, there is no top up fee when you are using Mastercard or Maestro card. Minimum top up ...
Do I need to have an ID for the wristband exchange?
Along with a valid coded voucher/e-ticket, at the wristband exchange point, you need to provide a valid identification document. ACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY: Valid passport or national ID card Valid driver’s license (must have photo ...