How do I get my wristband?

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• Where and when can I get the refund for the money I left on my wristband?

  Wristband money refund will be available at all Top Up stations marked as TOP-UP during the festival until 02:00 AM. After the festival ends you can get a refund at the TOP UP station next to the VIP ENTRANCE. Working hours for the Refund Point on ...

• What if I lost or damaged my wristband?

  Entrance to the main festival venue and other parties during the Ultra Europe week is allowed only with a valid and undamaged ticket/wristband. No replacement tickets/wristbands will be issued under any circumstances if lost, damaged or unusable for ...

• Will I be able to pay with my wristband at the Ultra Beach party?

  Wristband payments are accepted only at the main Ultra Europe event at PARK MLADEŽI. At all other parties, you will be paying with cash or credit card.  ​

• Do I need to have an ID for the wristband exchange?

  Along with a valid coded voucher/e-ticket, at the wristband exchange point, you need to provide a valid identification document. ACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY: Valid passport or national ID card Valid driver’s license (must have photo ...

• How can I top up my wristband with money? Do you accept debit cards? In case of cash payment: EUR or HRK?

  There will be several wristband top-up stations inside the festival venue. You can top up your wristband with cash (HRK) or a credit card.  In case you need to take cash from your bank account via debit card, you can use the cash vending machines ...