If I submitted a refund request, when will I receive my payment?

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• When will I receive my ticket(s) for Ultra Europe 2022 if I chose to keep them for that year?

  You will receive an e-mail with full details pertaining to your Ultra Europe 2022 order from the ticketing provider that you purchased your Ultra Europe 2020 ticket(s) with at a later time.

• Will I receive any additional benefits if I choose to keep my ticket(s) for Ultra Europe 2022?

  Yes. As an added benefit, each festival ticket on your order will receive a complimentary €20 on-site credit. This credit will be applied to the festival wristbands for your chosen event and can be used to purchase food, beverages or official Ultra ...

• Will I be fully refunded if the ULTRA Europe Festival is canceled or postponed due to COVID-19?

  All tickets will be fully refunded if the event is canceled or postponed due to COVID-19, and you must claim your refund within the timeframe set out by the Event Organizer.   If the event is postponed, the Event Organizer may offer you the choice to ...

• Where and when can I get the refund for the money I left on my wristband?

  Wristband money refund will be available at all Top Up stations marked as TOP-UP during the festival until 02:00 AM. After the festival ends you can get a refund at the TOP UP station next to the VIP ENTRANCE. Working hours for the Refund Point on ...

• What do you mean by "Cashless Payment Wristbands?"

  ​We use a cashless payment system at Ultra Europe. Upon receiving your festival bracelet, you will have the possibility to top up your wristbands with money in order to be able to pay for drinks, food, and merchandise at the venue. Payments for ...