Ticket cancellation/Refund Policy
Tickets are non-refundable and non-transferable across any and all official ticket outlets for Ultra Europe. There is also no exchanging/canceling/refunding of tickets if purchased at the venue. Each official ticket outlet lets you purchase additional Booking Protection, which allows you to get a refund in case you cannot attend the event (for a wide range of reasons as specified by Booking Protect). For more information please get in touch with us at [email protected] and we can further assist you.
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Ticket Upgrades
There is a possibility to upgrade your GA tickets to VIP if VIP is not SOLD OUT. It will be stated at the ticket stand. Please send an email to ticketenquiries@ultraeurope.com and we will do our best to assist you.
Where and when can I get the refund for the money I left on my wristband?
Wristband money refund will be available at all Top Up stations marked as TOP-UP during the festival until 05:00 AM (end of the festival). After the festival ends you can get a refund at the TOP UP station next to the VIP ENTRANCE. Working hours for ...
What is a Destination Ultra ticket?
Destination Ultra ticket is a ticket that grants you access to all events in the whole 7 days period of Destination Ultra week (Opening party at hotel Amphora in Split, Ultra Europe Split, Ultra Regatta Brač at Club 585, Ultra Beach Hvar at Carpe ...
Do I need to have a ticket in my own name?
Yes. Along with a valid coded voucher/e-ticket, at the wristband exchange point, you need to provide a valid identification document. The name on each ticket MUST match the attendee wanting an Ultra Europe Wristband.
Where can I apply for volunteering, internship, or to work at the festival?
Ultra Europe festival does not currently accept unsolicited applications for volunteering/internships/employment. If this policy should change, we will make such an announcement on our website and social media accounts