What if I lost or damaged my wristband?

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• How do I get my wristband?

  Before entering the festival, you must first collect your wristband from the exchange point at the main festival entrance. Zapadna Obala (West Coast) Center wristband exchange opening hours: Wednesday 11:00 - 23:00 (11 AM - 11 PM) Thusday 11:00 - ...

• Where and when can I get to the lost & found point? What if I miss the working hours?

  The Ultra Europe Lost & Found point is located inside of the festival venue, behind the main festival GA entrance. It will be open each day until 5:30 AM. Each day after 5:30 AM all found items will be handed over to the police and you will be able ...

• Will I be able to pay with my wristband at the Ultra Beach party?

  Wristband payments are accepted only at the main Ultra Europe event at PARK MLADEŽI. At all other parties, you will be paying with cash or credit card.  ​

• How can I top up my wristband with money? Do you accept debit cards?

  There will be several wristband top up stations inside of the festival venue. You can top up your wristband with cash (EUR) or a credit card. Top up fee is 2.5 EUR, there is no top up fee when you are using Mastercard or Maestro card. Minimum top up ...

• Where and when can I get the refund for the money I left on my wristband?

  Wristband money refund will be available at all Top Up stations marked as TOP-UP during the festival until 05:00 AM (end of the festival). After the festival ends you can get a refund at the TOP UP station next to the VIP ENTRANCE. Working hours for ...