Where and when can I get the refund for the money I left on my wristband?
Wristband money refund will be available at all Top Up stations marked as TOP-UP during the festival until 02:00 AM. After the festival ends you can get a refund at the TOP UP station next to the VIP ENTRANCE. Working hours for the Refund Point on Monday is from 9 AM till 6 PM.
Ticket cancellation/Refund Policy
Tickets are non-refundable and non-transferable across any and all official ticket outlets for Ultra Europe. There is also no exchanging/canceling/refunding of tickets if purchased at the venue. Each official ticket outlet lets you purchase ...
How do I get my wristband?
In order to receive your festival wristband, print out your e-ticket. At the entrance and throughout the city of Split, there will be wristband booths where you will be able to exchange your ticket for a festival wristband. Booths will be open from ...
How can I top up my wristband with money? Do you accept debit cards? In case of cash payment: EUR or HRK?
There will be several wristband top-up stations inside the festival venue. You can top up your wristband with cash (HRK) or a credit card. In case you need to take cash from your bank account via debit card, you can use the cash vending machines ...
Where can money be exchanged?
At exchange offices and banks in Split and surrounding area and on the Island of Hvar. There are many exchange offices (in Croatian: “mjenjačnica”) available to guests. If you would like to exchange your money at the venue, one exchange office will ...
What if I lost or damaged my wristband?
Entrance to the main festival venue and other parties during the Ultra Europe week is allowed only with a valid and undamaged ticket/wristband. No replacement tickets/wristbands will be issued under any circumstances if lost, damaged or unusable for ...