Where and when can I get the refund for the money I left on my wristband?
Wristband money refund will be available at all Top Up stations marked as TOP-UP during the festival until 05:00 AM (end of the festival). After the festival ends you can get a refund at the TOP UP station next to the VIP ENTRANCE. Working hours for the Refund Point on Monday is from 8 AM till 6 PM.
How can I top up my wristband with money? Do you accept debit cards?
There will be several wristband top up stations inside of the festival venue. You can top up your wristband with cash (EUR) or a credit card. Top up fee is 2.5 EUR, there is no top up fee when you are using Mastercard or Maestro card. Minimum top up ...
Ticket cancellation/Refund Policy
Tickets are non-refundable and non-transferable across any and all official ticket outlets for Ultra Europe. There is also no exchanging/canceling/refunding of tickets if purchased at the venue. Each official ticket outlet lets you purchase ...
How do I get my wristband?
Before entering the festival, you must first collect your wristband from the exchange point at the main festival entrance. Zapadna Obala (West Coast) Center wristband exchange opening hours: Wednesday 11:00 - 23:00 (11 AM - 11 PM) Thusday 11:00 - ...
What if I lost or damaged my wristband?
Entrance to the main festival venue and other parties during the Ultra Europe week is allowed only with a valid and undamaged ticket/wristband. No replacement tickets/wristbands will be issued under any circumstances if lost, damaged or unusable for ...
Will I be able to pay with my wristband at the Ultra Beach party?
Wristband payments are accepted only at the main Ultra Europe event at PARK MLADEŽI. At all other parties, you will be paying with cash or credit card.